Legal
How can we help?
Account recovery, payments, lost progress and bug reports — handled by real people, in Traditional Chinese.
Paid but didn't get your items?
Some purchases in Fun Showhand, Fun Big 2, Fun Big 2 Taiwan, Fun Texas Holdem and 瘋麻將16張 were charged but never delivered, because of a fault on our side. If this happened to you, send us the order number from your Google Play or App Store receipt and your player ID. We check each order with the store, add what you paid for to your game account, and email you when it's done.
Common topics
Account & sign-in
Recover access, change your password, unlink a channel or delete your account.
Payments & purchases
Missing items, failed top-ups, refund eligibility and receipts.
In-game issues
Disconnects, ranking disputes, stuck matches and suspected cheating.
Quick answers
I cannot sign in to my account.
Use “Forgot password” on the sign-in page with the email or phone number your account was created with. If you signed in as a guest, link the account from the in-game settings menu before switching devices.
I paid but did not receive my items.
Most store purchases arrive within a few minutes. If they have not, send us the order number from your store receipt — we can reconcile it against the payment ledger directly.
Can I move my progress to a new phone?
Yes. Sign in with the same Cubeage account on the new device and your progress, wallet and purchases follow you automatically.
Still stuck?
Send us the details and we will reply within one business day. Include your player ID and, for payment issues, your order number.
Email support
support@cubeage.com
My account