Recover your account
Find your saved progress without starting over. Try your existing sign-in method first; support can help if you have lost access.
1. Use the same sign-in method
On your game’s sign-in screen, choose the email, phone number or provider you used for the original account. For a legacy password account, use Forgot password. Do not create another account to recover your progress.
2. Keep your old device and guest account
If the old device still opens your game, keep it signed in and record the player ID shown in the game. Save the guest account through the in-game account settings before changing devices. Do not uninstall the game, clear its data or delete the account while recovering it.
3. Contact support if you still cannot get in
Tell us the game name, your player ID if known, and what happened. An old screenshot showing the player ID, access to the old device, or an App Store or Google Play receipt with its order number can help us verify ownership. Never send passwords, verification codes or full card details. Support will check the account before making any changes.