Legal
Account recovery, payments, lost progress and bug reports — handled by real people, in Traditional Chinese.
Recover access, change your password, unlink a channel or delete your account.
Missing items, failed top-ups, refund eligibility and receipts.
Disconnects, ranking disputes, stuck matches and suspected cheating.
Use “Forgot password” on the sign-in page with the email or phone number your account was created with. If you signed in as a guest, link the account from the in-game settings menu before switching devices.
Most store purchases arrive within a few minutes. If they have not, send us the order number from your store receipt — we can reconcile it against the payment ledger directly.
Yes. Sign in with the same Cubeage account on the new device and your progress, wallet and purchases follow you automatically.
Send us the details and we will reply within one business day. Include your player ID and, for payment issues, your order number.
